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Section Navigation / important links:

• Mystery Research
• Mystery Shopping
• Test Dining
• Hotel Mystery Checks
• Mystery Calls
• Test e-mails/ Test FAX
• Staff Surveys
• Customer and Partner Surveys
• Price- and Store Checks
• Promotion Campaign Checks
• Benchmarking

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Content of the page:

gorath servicetest
Optimizing service processes

gorath servicetest is a company specializing in the optimization of service processes. Core business is all services which focus on the customer, customer interests and satisfaction, as well as the analysis of customer service. Our aim is to improve the customer service and customer orientation.

Our company's focus is the professional organization, execution and analysis of complex mystery research projects (mystery shopping, mystery calls, mystery written inquiries) in order to obtain information about customer satisfaction.

The services offered include:

• Mystery Research (Mystery Shopping, Mystery Calls, Mystery e-Mails)
• Customer and staff surveys
• Analysis of competitive environment
• Service consultation and training
• Store, price and promotion campaign checks
• Personnel consulting

gorath servicetest offers these services across the Federal Republic of Germany, in Austria and Switzerland, and in cooperation with partner companies also globally.