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Mystery Research
We carry out mystery research projects for you, such as mystery shopping, customer surveys, mystery calls, test travelling, store checks and other quality tests – tailored to the specific needs of your company.
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The purpose of test buys is to scrutinize service while shopping. Qualified test shoppers buy a product and thus systematically test the service quality following a standardized procedure.
Consultation check means that the service involving the consultation process prior to the purchase of a product or service is analyzed. As a rule, these are high ranking products, such as washing machines, hi-fi systems, motor vehicles, etc.), or services offered by banks, insurance companies, and others, which usually require a comprehensive consultation.
Qualified mystery checkers ask for consultation and advice regarding a certain product or service, and thus systematically test the service quality following a standardized procedure. The consultation can take place in a face-to-face manner, but also on the phone or as written inquiry.
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