Mystery Research

We carry out mystery research projects for you, such as mystery shopping, customer surveys, mystery calls, test travelling, store checks and other quality tests – tailored to the specific needs of your company.

 

Test Dining
Test of restaurants / Test of gastronomy

The service quality of enterprises in the gastronomy sector (restaurants, bars, food stands / snack bars, etc.) is checked with gastronomy tests. Qualified test persons visit the different enterprises anonymously and test various service criteria following a test catalogue, individually designed for each enterprise.

The sponsor of a gastronomy test has the opportunity to get an insight into the quality of service of his business from a patron's point of view.

Quality test criteria for service:

  • Procedure for making a reservation for a table
  • Handling complaints
  • Accessibility for people with disabilities
  • Acceptance of children (high chairs, restroom area, kids' menus, etc.)

Quality test criteria for personnel:

  • Reception and greeting of guests
  • Attentiveness / reaction time for orders
  • Friendliness / courtesy
  • Recommendation and advice on food and beverages
  • Inquiries regarding further wishes and satisfaction
  • Payment procedure
  • Leave-taking

Quality test criteria for premises:

  • Ambience
  • Opening hours
  • Design, setup, interior design, music
  • Presentation of food and beverages
  • Information regarding food and beverages (vegetarian meals, origin of products, special additives, etc.)
  • Visual clarity of the menu
  • Pricing
  • Cleanliness / housekeeping in the dining area
  • Cleanliness / hygiene in the restroom area